Need help?
Email hello@zapsiteai.com for product help, billing and refund requests, privacy questions, security reports, or acceptable-use appeals.
Include the email address on your ZapSite account and a short description of what happened. Never send passwords, sign-in links, or complete card details.
What to include
Tell us which website or account the question concerns, what you expected to happen, and what happened instead. For a billing question, include the charge date and amount. Safe screenshots can help when they do not show private sign-in information.
Billing, refunds, and cancellation
Monthly Pro can be managed or cancelled through the Stripe-hosted billing portal in ZapSite Studio. For an incorrect or duplicate charge, a charge after an effective cancellation, or a refund request, email us with the account email, charge date, amount, and a short explanation.
Privacy, security, and acceptable use
Use the same email address for privacy requests, suspected security issues, and questions or appeals about acceptable use. We may need to verify that you control the relevant account before discussing account information or completing a request.